This article showcases the top 10 graphic overlay suppliers from China. It highlights their strengths and offers. These companies offer high-quality, innovative, and reliable overlays, whether you need them for machinery, electronics, or other uses. Knowing their capabilities will help you make an informed decision that will ensure your venture is successful and meets all your requirements.

1. Benefits of Selecting good graphic overlay suppliers

It is important to choose the right graphic overlay supplier for several reasons. Overlays of high quality ensure that portraits will remain functional and clean over the years, despite frequent use. Poor-quality graphiv overlays may fade, peel, or become damaged quickly, resulting in expensive replacements. A manufacturer that is capable of providing customized solutions tailored to your exact wishes can ensure the overlay fits perfectly and performs exactly as expected. It is important to maintain the usability and integrity of your product.

By selecting a reliable supplier, you can balance initial costs with durability over the long term. A reliable dealer will also ensure that your production is on schedule and meets the market’s demands. Finally, a good producer will provide you with technical support, helping to resolve any problems that may arise during the design and implementation process. A reputable manufacturer will provide you with high-quality, cost-effective photo overlays to enhance the performance and look of your product.

2. Top 10 graphic overlay suppliers in China

This is a list of the top 10 graphic overlay suppliers in China.

Top 1: MSTR

MSTR, a manufacturer of graphic overlays, was founded in Shenzhen in Guangdong in China in 2005. MSTR has over 20 years of experience and produces more than 1,000,000 graphic overlays per month. They have a long list of customers that includes renowned international brands like Lenovo, Huawei, and Cisco.

MSTR is a one-stop provider of overlay design, printing, and adhesive applications. Overlays are customized to meet client needs, improving product functionality and aesthetics. They offer custom solutions for diverse programs including control panels and device interfaces. MSTR’s commitment to excellence is evident in its use of high-quality materials and strict testing standards. MSTR is a trusted partner for groups looking for top-quality graphic overlays.

Website: https://graphicoverlaysz.com/graphic-overlays/

Year established: 2005

Location: Shenzhen, Guangdong, China

Products MSTR provides a wide range of products, including:

• Graphic Overlays
• Membrane switches
• Front Panels
• Nameplate
• Domed Stickers
• Custom Labels

Top 2: SingMen

Xiamen SingMen Co., Ltd., commonly known as SingMen, was founded in 1999 and is a major high-tech company based in Xiamen, China. Specialized in the development and manufacture of membrane switches and graphic overlays. Also, they produce membrane circuits and console panels. Their products are widely used in many sectors including mobile phones, home appliances, computers, fitness equipment, mechanical equipment, and instrumentation. SingMen stands out for its commitment to integrating the latest generations with innovation and show designs to create extraordinary products.

The organization uses the latest manufacturing systems and testing devices to ensure that its products are up to date with different assignment requirements. The company uses a comprehensive ERP system for manufacturing, management,t and logistics. SingMen was founded by Andy Liang who has over 24 years’ experience in the business world. SingMen adheres to the values of integrity and excellence, as well as innovation. SingMen is celebrating its 20th anniversary in 2019. It continues to provide great solutions with a team of skilled engineers and researchers.

Website: https://singmen.com/

Year established: 1999

Location: Tongan District, Xiamen City, China

SingMen’s comprehensive product range includes:

• Membrane Switch
• Capacitive Switch
• Graphic Overlays
• Touch Switch
• Printed Electronics

Top 3: Yeeshine Technology

This organization was established in 2003 in Dongguan in Guangdong. It is a major player in the industry. They offer a wide range of services, including mold design, product surface treatments, and injection molding. Their 20,000 square meters are home to a variety of products. Their first factory, with 240 employees, is equipped with superior Japanese machinery and over 80 skilled mold specialists. The company has 52 injection molding machines and 7 2-color molding machines. The second unit, a dust-free workshop, has 50 new Haitian-made injection molding machines that range from 130 to 200 tonnes.

They may adhere to the philosophy “Quality Wins Market, Integrity Forges Quality” and be committed to excellence and innovation. The company offers a wide range of products, including automobile parts, household appliances, and medical equipment. They have a highly-skilled team that ensures a reliable and active service.

Website: https://www.yeeshine-tech.com/

Year established: 2003

Location Dongguan in Guangdong China

Products Yeeshine offers a wide range of products including:

• Graphic Overlay
• Plastic Injection Mold
• Plastic Injection Molding Parts
• Rapid Prototyping
• Metal Stamping
• CNC Machining

Top 4: Labels China

Labels China was established in 1994 in Buji in Shenzhen. It is a renowned manufacturer that specializes in custom photo overlays. Labels China is a renowned manufacturer for its full-size expertise and advanced skills in label and printing manufacturing. Labels China offers a wide range of image overlays in PVC and polyester. They can also be customized to meet the needs of any business. The new system, which includes digital and web offset printing machines, ensures specific and durable overlays for different programs.

Labels China aims to deliver high-quality products with a fast turnaround time and at competitive prices. Over the past decade, their expertise in self-adhesive stickers and labels has improved. This makes them a reliable partner for large and small orders. Labels China focuses on customer satisfaction and excellent manufacturing. They are ready to help with any questions.

Website: https://www.labelschina.com/

Year established: 1994

Location: Buji, Shenzhen, China

Products Labels China has a wide range of products including:

• Celebrate your anniversary with these labels
• Asset Labels
• Barcode Labels
• Blank Labels
• Bottle Labels
• Care Labels
• Sticker for your car
• Clear Labels
• Cosmetic Labels
• Dome Labels

Top 5: CIXI Membrane Switch

Cixi Membrane Switch, established in 1995 in Zhejiang Province in China, is a pioneering enterprise in the manufacture of membrane keypads and graphic overlays. They also produce nameplates and labels. Over the past 25 years, Cixi Membrane Switch has grown to be a leader in the membrane transfer market. Cixi Membrane Switch provides a wide range of services including design, prototyping, and bulk production. They work closely with customers to provide innovative and excellent flooring solutions. Cixi Membrane Switch has a wide range of expertise, which ensures that each product meets the highest standards for quality and capability.

The company is committed to quality and has earned certifications such as ISO9001, REACH RoHS, UL, etc. Customers can also customize their products by specifying length, color, material, and finish. Cixi Membrane Switch offers samples on request and supports multiple payment methods, including exchange assurance and PayPal. They continue to set industry benchmarks with a focus on first-class service and customer pride.

Website: https://global.cnjunma.com/

Year established: 1995

Location: Zhejiang Province, China.

Products The CIXI range includes:

• Glass Overlay
• Acrylic Overlay
• Backlight Membrane Switch
• Waterproof Membrane Switch
• Capacitive touch membrane switch
• Digital Printing Graphics Overlay
• Silk Printing Graphics Overlay
• Silicone Rubber Keypad

Top 6: Niceone rubber

Niceone Rubber was founded in 2011. It is a leading producer of membrane switches and keyboards made from silicone. They are ISO9001 certified, demonstrating a strong commitment to customer satisfaction and pride. Niceone-Rubber, a company that specializes in customized solutions, offers products that combine screen printing and assembly to produce control panels with different components. Membrane keyboards, among other products, are made to meet the needs of industries that require durability, usability, and sealing.

The dedicated team of professionals in business, engineering, and production ensures the highest quality and customer service. Niceone Rubber is committed to building long-lasting relationships with its clients and helping them reach their business goals through superior products and services. They aim to improve user experience by providing durable, versatile products that can withstand even harsh conditions. Niceone-Rubber focuses on quality and customization to help its clients create products that are unique and stand out.

Website: https://www.niceone-rubber.com/

Year established: 2011

Location: Dongguan in Guangdong.

Niceone Rubber has a wide range of products, including:

• Silicone Rubber Keypad
• Membrane switches
• Graphic Overlay
• Components and options

Top 7: Shanghai Shanben

Shanghai Shanben Industrial E. & I. Co., Ltd., a high-tech company based out of Shanghai, was founded in 2000. It specializes in membrane switches. Shanben focuses on healthcare, smart home appliances, and equipment control. It uses advanced technology to meet the needs of its clients. The company’s history includes OEM work with Japanese manufacturers to ensure that their products meet the high standards demanded by Japanese and European markets. Jimmy Lin founded Shanben after seeing the high-stop membrane switch’s importance in the 21st century.

Shanben’s commitment to quality is evident in its wide range of testing equipment and certifications. These include ISO9001 and ISO16949. Shanben is known for its competitive pricing and stable quality. They also offer a 5-to-12-month guarantee and thorough product inspections. The high customer feedback rate reflects their reputation for reliability and client delight.

Website: https://www.cnshanben.com/

Year established: 2000

Location: Jiading District, Shanghai, China

Products Shanghai Shanben provides a wide range of products, including:

• Membrane Switch
• Graphic Overlay
• Membrane Circuit

Top 8: Foundation Industries

Foundation Industries, a leading manufacturer in China, specializes in membrane switches and related products. The business is not well-known, but it has a strong global presence. Over 95% of the company’s commercial business comes from Hong Kong and remote areas. Foundation Industries has over 25 years of experience in OEM and ODM products.

Employer takes pride in its innovative technique, which is backed by a dynamic R&D team and a control team. They use superior automated production devices to decrease labor costs and improve performance. Foundation Industries is focused on building long-term relationships with clients by providing reliable service, competitive prices, and high-quality products. They can satisfy a wide range of customer needs and maintain competitive pricing because they adhere to a strict code of integrity and never stop improving. Foundation Industries is committed to providing exceptional products and services to its customers worldwide.

Source: https://www.membraneswitch-fd.com/

Year established: 1999

Location: Dongguan City in Guangdong Province.

Foundation Industries provides a wide range of products, including:

• Graphic Overlay
• Membrane Switch
• LGF Membrane switch
• Resin Button Membrane Switch
• Silicone Rubber Keypad

Top 9: Keda Membrane

Dongguan KeDa Membrane Switch Co., Ltd. was established in 2021. It is the main manufacturer of high-tech nameplates and membrane switches. The manufacturing process is carried out in a dust-free 10,000 square-meter workshop with a production capacity of 10,000,000 units per year. KeDa Membrane Switch, a company dedicated to precision and excellence, serves industries including commercial management, home appliances, clinical devices, and automobile electronics.

It has quickly gained a reputation for excellence. This is supported by ISO14001 and ISO9001 certifications. Its products were highly regarded by customers from North America and Europe in the past. KeDa Membrane Switch, with its dedicated team and advanced technologies, continues to advance in automated and intelligent manufacturing, providing top-notch services and products for its diverse customer base.

Website: https://www.kedamembrane.com/

Year established: 2021

Location: Dongguan in Guangdong.

Keda Membrane’s comprehensive product range includes:

• Membrane Switch
• Membrane Keypad
• Membrane Keyboard
• Silicone Rubber
• Keypad Graphic
• Overlay Membrane Circuit

Top 10: HuaiSong Industrial

HuaiSong Industrial, established in Dongguan in Guangdong China in 2019, excels at membrane switch design, development, and mass production. They offer a complete range of services, from design and studies to manufacturing. HuaiSong is always up-to-date with the latest electronic advances and develops revolutionary membrane switches to meet changing customer demands. They are cost-effective and their engineers supervise the entire production process, ensuring quick turnarounds and on-the-spot troubleshooting.

Customized structures and services are available to meet the needs of each industry. HuaiSong is committed to quality, which is supported by an experienced team, modern equipment, and strict maintenance. The use of high-quality materials, from reputable suppliers ensures that the product will perform well. HuaiSong’s mission statement, “Customer first; quality first; create value together,” reflects the company’s commitment to technological advancement and customer satisfaction. They provide personalized services, and competitive solutions and are constantly evolving to meet industry demands.

Website: https://www.ixqprint.com/

Year established: 2019

Location: Dongguan in Guangdong.

Product: HuaiSong Industrial provides a wide range of products, including:

• Silicone rubber keypad
• Membrane Keypad
• Graphic Overlay
• Membrane Switch Panel

3. How to choose the best graphic overlay suppliers in China

Consider the following factors when selecting a manufacturer or supplier of graphic overlays:

1. Material Quality:

Make sure the graphic overlay supplier uses materials that are durable and suitable for your application. The overlay will last longer if you use quality materials. They prevent problems like peeling or fading.

2. Customization capabilities:

Verify the supplier’s custom sizes, designs, and features. It ensures that your needs are met and you get a perfect fit.

3. Experience and Reputation

Choose manufacturers who have a proven track record and whose customers can provide you with valuable feedback. This shows reliability, knowledge, and dedication to quality.

4. Pricing and Lead Time:

Compare the lead times and pricing of different suppliers. You can stay on budget and meet your deadlines by balancing cost and delivery efficiency.

5. Certifications and Standards

Verify that the manufacturer is in compliance with enterprise standards and has important certifications. It ensures compliance with safety standards and fine assurance.

4. Graphic Overlay Supplier Selecting FAQs

Here are some FAQs that international buyers often ask when selection china suppliers:

1. What are the most common materials used for graphic overlays?

Polycarbonate, acrylic, and polyester are all common substances. Each material is different in terms of its durability, flexibility, and appearance.

2. How can I tell if the manufacturer of a graphic overlay is reputable?

Consumer reviews, certifications from the industry, and a manufacturer’s passion for the field are all important. A reputable manufacturer will have solid recognition and a validated track record.

3. Can graphic overlays customized?

Most manufacturers allow customization, including size, color, finish, and form.

4. How can I guarantee the quality of an overlay graphic?

Request samples and listen to the opinions of different customers. It is also important to work with a producer who has a track record of producing high-quality products.

5. How long does the manufacturing and delivery of graphic overlays take?

Lead time depends on the complexity of your layout and the manufacturer’s skills. It can range from a few hours to several weeks.

5. Conclusion

It is crucial to choose the right graphic overlay supplier or manufacturer for durable and functional products. These top 10 companies are the best in China. They have been recognized for their expertise, customization options, and commitment to customer satisfaction.

You can make an informed decision by considering the factors above. By investing time in selecting the right partner, you can ensure that your products perform well and look extraordinary. This will provide top-notch value to your business. These top manufacturers can provide you with the best overlays for your business, whether they are well-known or customized.

The post Top 10 Graphic Overlay Suppliers in China for International Buyers appeared first on CSG.

Since then, we have collected and sorted out some of the main concerns and confusion that buyers have about purchasing agencies. Here we provide you with the most objective and detailed answers in this article.

1. What is a purchasing agent or purchasing company and how to differentiate between them?

A sourcing agent is a person or organization that purchases goods on behalf of a buyer and purchases products that are not available to the buyer. There is always a need for sourcing agents or purchasing companies in international trade.

Traditionally, sourcing agents sourced suppliers only for their clients. In fact, the services provided by a procurement agency can include selecting the right supplier, conducting price negotiations, following up on production, quality control, product compliance and testing, transportation, etc.

This is not to say that a purchasing agent or company should provide a full range of services. The scope of work depends on the agreement reached between the parties.

2. Purchasing agent or purchasing company?

In the global market, people often use these two words as if they mean the same thing. For example, if you want someone to do the purchasing for you, you might say – I need a “purchasing agent” or a “purchasing company”, but that doesn’t really matter. But in fact, these are two different concepts.

1) Purchasing agent

A purchasing agent can be an individual or hired to be your full-time agent. These personal sourcing agents rarely consist of one or two people, and they usually work out of a small office or home office.

In some cases, they may have worked in trading or sourcing companies for many years.  These personal agents can be found on many freelancing platforms (such as Toopus, Upwork, etc.), some of which may also have their own websites on Google.

2) Purchasing Company

Purchasing companies, also known as purchasing agencies. It is easy to understand that a purchasing company has a professional purchasing agent team and organized apartments such as purchasing, quality inspection, warehousing, and transportation systems. They can integrate supplier resources more efficiently while serving different buyers.

Purchasing companies are usually located in industrial areas. For example, most Chinese sourcing agents and companies are located in Yiwu, Guangzhou, and Shenzhen, China.

Summary:  Either a purchasing agent or a company is the link between buyers and suppliers, the key is which one you prefer to serve you.

3. What services does a purchasing agency provide?

Procurement service fees vary depending on the scope of work you order from the agency. To avoid any potential disputes, please clarify the scope and charges of your service before we begin working together. That is why I have dedicated a chapter to the services of sourcing agents and purchasing companies.

The following are the main services provided by most sourcing agents:

• Choose the right supplier

• Negotiate prices with suppliers

• Production follow-up

• QC

• Product Compliance and Testing

• transportation and logistics

1) Purchase product suppliers

Verification and selection of suppliers that meet customer requirements is an essential service for every purchasing agent. They will negotiate with suppliers on behalf of buyers to obtain the best prices and confirm production details.

Some buyers may, however, wonder whether they should receive supplier information from their purchasing agent or company.  Some people even believe that agents are cheating them or making black money by not providing them with supplier information.

It depends on the buying agent’s service model whether supplier information is provided to buyers.

2) Personal purchasing agent

Some personal sourcing agents can be found on the Internet, and they are usually paid a fixed salary (hourly/day) or may be paid a fixed commission for projects. This kind of cooperation is like finding yourself a purchasing assistant abroad.

Literally, the buyer pays for the supplier’s information, so the agent is obliged to provide the supplier’s contact information to his boss, the buyer, who himself will communicate with the supplier to negotiate the price.

3) Purchasing company/agency

If it is a purchasing company/agency, they will not provide the supplier information directly to the buyer. Here are the two main reasons.

First of all, these high-quality suppliers are their accumulated resources (including those resources that cannot be found on B2B websites), which is why you can get competitive prices from purchasing companies.

Secondly, they charge service fees based on a certain proportion of the total value of the goods, that is to say, this is their profit model. (I will discuss further how sourcing agents/companies are charged later in question 5).

Although they do not disclose the contact information of the factory to buyers, they are willing to take buyers to visit the factory so that buyers have a certain understanding of the factory’s production output.

4) Subsequent production, QC, and shipment arrangements

Once a suitable supplier is found, production of the goods can be arranged. The purchasing agent/company will help coordinate with the factory and monitor the entire production process to ensure that the factory completes production on time and the goods are of good quality.

They will also provide quality inspection services and work with quality inspection companies to inspect finished products and minimize defective products before shipment.

The final step is transportation arrangements, which require a high level of expertise. In addition to bargaining for the most competitive freight, they also need to tell you what documents and product certificates are needed for customization, such as CE, RoHS, FDA, COC, etc.

Most sourcing agents or companies also provide these services. You can choose any part of their services based on your decision.

5) Other services

In addition to the above-mentioned mainstream services, some large professional procurement companies also provide private-label solutions, including but not limited to the following aspects:

• customized product
• Custom packaging/labeling
• Free product photography for e-commerce

4. Who needs a purchasing agent or purchasing company?

The following are situations where a purchasing agent is required.

1) People who have no important experience

Importing from overseas involves many complicated steps, such as finding the right supplier, following up on production, product testing, quality control, handling shipping, etc.

If you have no overseas purchasing experience, you can find a purchasing agent/company to help you start your first import journey. People who need to handle multiple product categories

Choosing two reliable suppliers for one product may require you to contact more than ten suppliers.  Suppose you are looking for 10 products, then you need to contact and verify at least 100 suppliers. In this case, the purchasing agent/company can not only complete the tedious work more efficiently but also consolidate all the goods you need.

2) Large retailers and supermarkets

Does this mean that large, well-funded, and experienced importers don’t need sourcing agents? Of course not! Large businesses also need them to better manage their supply chains.

Take a supermarket chain as an example, they need to buy thousands of products. It is almost impossible for them to go to every factory in person and buy every product.

Retail giants like Walmart and Target source products through sourcing agents or trading companies

3) Strength of sourcing agents and purchasing companies

Reliable sourcing agents/companies play a vital role in international trade procurement.

1. They can find suppliers with competitive prices and good quality.

A good purchasing agent can help you find a capable and reliable manufacturer. Because good agents/companies have accumulated a lot of qualified factory resources that you may not find online.

2. Can improve procurement efficiency.

A local sourcing agent/company can help you overcome cultural and language barriers. He clearly knows what you want, negotiates product details with suppliers, and delivers the information to you in fluent English, greatly reducing communication costs.

3. Importing from overseas can reduce your risk.

A good purchasing agent/company must have extensive experience in handling product production, quality control, compliance certification, import and export process rules, and international shipping.

5. How do sourcing agents or purchasing companies charge?

Since there are thousands of sourcing companies and agents around the world, there are no specific charges. Procurement agency fees vary greatly depending on service scope, cooperation method, product category, order amount, etc.

To give you an overview of procurement services fees, I’ve outlined three common procurement agent fees below.

1) Fixed salary for each project or a certain period of time

Many individual sourcing agents charge a fixed salary per product or for a specific period of time (weeks/months). They typically charge less than $50 per product. Quite a deal, right? You can discuss your products with suppliers and establish direct business relationships.

The disadvantage is that these agents are often unprofessional and the suppliers they find are often not the most cost-effective.

Some experienced buyers prefer to hire a personal full-time purchasing agent for a few weeks or months to complete simple purchasing tasks such as sourcing, translating, and communicating with suppliers. If you want to import from China, you can hire a full-time China purchasing agent to work for you for about $800 per month.

2) No surcharge but you can earn the price difference

Many individual sourcing agents or purchasing companies use this type of fee. Usually, in this case, the purchasing agent can provide more competitive prices or better quality products to good suppliers, which buyers are unlikely to find through normal channels (such as some online wholesale websites).

In turn, if buyers can find competitive prices on their own, they will not consider such a purchasing agent.

3) Based on the value of the product, there is a percentage service fee

Charging a percentage of the entire order value is the most common method among purchasing agencies or companies. Why? Because they usually provide other services such as tracking production, quality control, transportation arrangements, consolidation, etc., they will charge a certain percentage of the value of the goods as service fees.

In China, the general service fee is about 3-10% of the total order value. Another point is that product category and order size have a big impact on this percentage. For example, if the order is for a competitively priced product with high demand, or if the order value exceeds $600,000, the service fee may be approximately 3% of the order value or even less.

Lessons learned: Regardless of the charging method used, agents should be evaluated on their ability to reduce overall procurement costs, improve procurement efficiency, and ensure product quality.

6. Analyze purchasing agent problems

You may have heard a lot about the dark sides of sourcing agents, such as accepting kickbacks or bribes from suppliers who lack industry experience, which discourages buyers from choosing a purchasing agent. This section will analyze the purchasing agency issues that concern you.

1) Kickbacks and bribes from suppliers

First, kickbacks or bribes come from individual sourcing agents or purchasing companies. If the buyer and the purchasing agent agree on product prices and supplier information transparency at the beginning of their cooperation, but the agent still asks for kickbacks from the supplier, it is an illegal or unethical practice.

To put it in perspective, kickbacks typically occur on large orders of tens of thousands of dollars. For small orders of a few thousand dollars, most sourcing agents won’t bother with kickbacks or bribes.

Compared with 4-5 years ago, the phenomenon of kickbacks is much less now, especially in the daily necessities industry. This is because buyers can find suppliers directly through many channels, such as B2B websites including Alibaba, Made in China, and DHgate.com.

They can make a comprehensive comparison themselves and then measure whether the product prices and service commissions provided by the sourcing agents are reasonable.

2) The service fee seems low but is actually high

Many sourcing agents and companies attract customers with low service fees or even free trial orders, but buyers eventually find that the overall purchasing cost (product cost + shipping cost + time cost) is not low at all. Additionally, even if an agent claims they perform quality checks, buyers may receive unsatisfactory merchandise.

In fact, most sourcing agents can provide lower service fees, but this does not mean providing you with good product purchasing services. They’ll offer a higher price for the product to compensate for their profit, but you don’t even know it. Customers who know nothing about the product can easily be fooled.

No business is charitable. I can tell you with certainty that compared to the slightly higher fees charged by other sourcing agents, no purchasing agent can charge lower service fees, give the most reasonable product quotations, and provide high-quality and complete services.

This is because service fees must be charged in accordance with industry rules. Therefore, service fees should not be the only criterion when you choose a purchasing agent to work with.

3) Unprofessional or inexperienced buyers are common

In recent years, many sourcing agents have sprung up, but most of them are not professional and have no experience purchasing from China. They just knew little about the industry and started a business with just a few people and almost nothing.

They have no concept of purchasing services and do not expect long-term cooperation. They only do one-time business and the quality of service cannot be guaranteed. If you are importing from China for the first time and have no experience choosing reliable sourcing agents, it is not surprising that you find unprofessional or inexperienced sourcing agents.

As mentioned above, the range of services provided by procurement agents requires the accumulation of time, experience, and resources, including a lot of cooperation, trial, and error.

With such accumulation, they can find the best products and suppliers for customers from so many factories and suppliers. However young or unprofessional sourcing agents cannot provide or fulfill these resources.

7. Conclusion

There are good and bad sourcing agents in this industry, but you don’t have to be afraid to try sourcing services. Excellent sourcing agents play an important role in your supply chain management, helping you obtain competitive product prices while taking care of the follow-up process because good service is the core competitiveness of their business model.

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